Refund Policy

Refund Policy:

Defective or Damaged Products
If you have received a defective or damaged product, please contact us within 7 days of receiving your order. To be eligible for a replacement or a monetary refund, we require clear images of the product showing the defect or damage. Without proof, we will only be able to offer a replacement. If the issue is confirmed and meets our criteria, we will either send out a replacement or issue a refund via your original payment method.

Contact us within 7 days via:
• Email: info@hudhudthobes.com
• WhatsApp: +971 56 223 7881

Note: Monetary refunds are only offered for defective or damaged products. All refund requests must be submitted with photographic evidence and within the 7-day window.

 

Items Lost in Transit

By placing an order with us, you acknowledge and accept the shipping times posted on our site. While most orders are delivered within the stated time frame, occasional delays may occur due to factors like customs inspections or other external circumstances. If your order has not arrived and is delayed by more than 10 business days beyond the expected delivery date, please contact us. We will investigate and, if necessary, send a replacement order.

Returns :

We do not offer monetary refunds for returns, except in the case of defective or damaged products as outlined above. However, we are committed to ensuring your satisfaction and will promptly offer a replacement for any defective items or issues with sizing. Please contact us for assistance with an exchange or replacement.

Orders Outside the UAE :

For orders placed outside the UAE, including Europe and other countries, we do not offer exchanges, returns, or refunds. Please ensure you review all details carefully before placing your order.

Lost or Stolen Packages :

HudhudThobes.com is not responsible for lost or stolen packages that are confirmed as delivered to the address entered at checkout. If you believe your package has been lost or stolen, we will provide confirmation of delivery, including tracking details, shipping carrier information, and the delivery date. We recommend contacting your local carrier or delivery service to investigate further.